Certified Public Manager Program

Curriculum

The Indiana CPM program is divided into two segments. The first phase features 12 monthly, full-day sessions which teach managers to adopt an outcome-based perspective on managerial behavior, create measures of individual and organizational performance, and develop and enhance their interpersonal skills. Participants who complete the first phase are awarded a designation as a Certified Public Supervisor. They are then eligible to continue their development in the second phase, in which they acquire skills for thinking and acting strategically in leading their department or organization, for leading change efforts for organizational improvement, and for enhancing their negotiation and conflict resolution abilities.

Participants who complete both segments receive a nationally recognized designation as a Certified Public Manager.

Phase I Topics

Session 1 – Overview: Managing for High Performance
Receive an overview of CPM Program objectives, requirements, and benefits. Learn the characteristics of high-performing organizations. Acquire tools for understanding your strengths, limitations, and communication and learning styles.

Session 2 – Emotional Intelligence
Gain an understanding of the importance of emotional intelligence. Learn to recognize and manage your own emotional responses and to recognize the emotional responses of others. Acquire new skills in empathic listening, dialoguing for understanding, and resolving conflicts.

Session 3 – Organizational Integrity and Ethical Behavior
Develop new critical thinking skills to aid in organizational problem solving. Acquire practical frameworks for recognizing and resolving ethical conflicts. Understand how diversity serves as an asset to organizations. Learn techniques for preventing discrimination and harassment in the work environment.

Session 4 – Managing Work
Gain new skills in personal goal setting and time management. Learn how to structure and facilitate outcome-based meetings. Understand the five stages of team development. Learn new techniques for managing projects.

Session 5 – On-boarding New Employees
Acquire new skills and best practices in interviewing and hiring the most qualified job candidates. Learn new strategies for successfully on-boarding and orienting new employees.

Session 6 – Focusing on Public Service
Gain a new understanding of public sector customer service delivery. Develop new skills for delivering high performance customer service. Learn new customer feedback strategies to continuously gauge customer satisfaction.

Session 7 – Coaching for Performance
Acquire new methods to increase employee motivation and improve employee performance. Gain skills for identifying the root cause of poor employee performance.

Session 8 – Performance Measurement
Learn to define employee performance in terms of outcomes, rather than activities. Acquire strategies for defining key performance outcomes tied to important organizational goals. Learn to develop strategies for measuring, monitoring, and recognizing employee performance.

Session 9 – Process Improvement
Gain new concepts and tools for identifying and eliminating waste from work processes. Acquire techniques for identifying process improvement opportunities to address organizational goals.

Session 10 – Financial Stewardship
Learn new budgeting and cost-reduction strategies. Acquire skills for recognizing value-added and non-value-added activities and calculating the unit cost of services.

Session 11 – Effective Communication
Develop new skills in communicating interpersonally, organizationally, and externally. Learn to frame messages for your targeted audience. Acquire techniques for positively influencing others.

Session 12 – Life and Career Management
Develop an understanding of how proper life balance and stress management can result in greater productivity, organizational outcomes, and life satisfaction.

Phase II Topics

Session 1 – Overview: Leadership in Public Organizations
Review differences between management and leadership. Learn the importance of balancing internal and external obligations. Acquire tools for analyzing the external environment.

Session 2 – Tools for Gaining Influence and Authority
Apply concepts for managing relationships with bosses and staff members. Develop a plan for enhanced learning about your organization.

Session 3 – Selecting Managerial Strategies
Learn to apply frameworks for matching strategy to a situation. Introduction to concepts of strategic public management.

Session 4 – Change Leadership
Understand the types of change experienced in an organization. Learn how to avoid common causes of failure in change efforts. Apply strategic management techniques to organizational change efforts.

Session 5 – External Communications and Media Relations
Learn principles for developing productive relationships with reporters. Apply strategic management techniques to developing media relations strategies.

Session 6 – Responding to Crisis
Learn techniques and principles for responding strategically to crises and emergencies. Apply organizational analysis to prevent emergencies by anticipating and avoiding predictable surprises.

Session 7 – Developing a Long-term Managerial Strategy
Apply strategic management principles to developing long-term strategies. Analyze internal organizational capabilities and resources to align them with strategy.

Session 8 – Negotiation and Conflict Resolution
Learn techniques of principled negotiation. Learn techniques for problem solving through mediation.

Session 9 – Labor-Management Relations
Apply principled negotiation and conflict mediation techniques in difficult situations. Improve labor-management relations through joint problem solving efforts.

Session 10 – Working with a Legislative Body or Council (I)
Learn the culture and norms of the legislative arena that affect management and policymaking. Apply principled negotiation techniques and strategic management principles in legislative relationships.

Session 11 – Working with a Legislative Body or Council (II)
Gain further experience in applying strategic management principles and other techniques in the legislative arena. Prioritize conflicting personal, professional, and legal responsibilities.

Session 12 –Career Management and Project Presentations
Identify and avoid common traps that interfere with personal development and professional advancement. Identify and correct habits that may interfere with personal development and professional advancement. Acquire personal disciplines to enhance personal development and professional advancement.